Terms & Conditions

Lala Palm Safari Co.

Last updated: 17 May 2026

Welcome to Lala Palm Safari Co.. These Terms and Conditions (“Terms”) govern the use of our website and the booking of any safari, retreat, tour, consultation, facilitation, wellness experience, or related service offered by Lala Palm Safari Co. (“Lala Palm Safari Co.”, “we”, “us”, or “our”).

By accessing this website, making an enquiry, accepting a quotation, making payment, or participating in any safari or retreat, you confirm that you have read, understood, and agreed to these Terms.

1. Company Information

Lala Palm Safari Co. (Pty) Ltd is a private company incorporated in the Republic of South Africa.

Lala Palm Safari Co. (Pty) Ltd is a private company incorporated in the Republic of South Africa.

Registered Office: Johannesburg, South Africa

Website: www.lalapalmsafari.com

Email: malvina@lalapalmsafari.com

2. Scope of Services

These Terms apply to all services provided by Lala Palm Safari Co., including but not limited to:

Tailored private safaris
Group safari retreats
Wellness retreats
Wildlife expeditions
Guided travel experiences
Facilitation and wellness sessions
Safari-related consultations and itinerary planning

2.1 Tailored Safaris

Tailored safaris are custom-designed in consultation with the guest and may evolve throughout the planning process.

2.2 Group Retreats and Scheduled Experiences

Group retreats and scheduled safaris follow a pre-planned itinerary and may include group activities. Participants agree to cooperate with the itinerary, timing, and group guidelines.

3. Booking and Contract Formation

3.1 Formation of Contract

A binding agreement between you and Lala Palm Safari Co. is formed once you:

make payment;
accept a quotation or invoice;
confirm acceptance verbally or in writing;
submit a booking form; or
participate in any service offered by us.

Acceptance by email constitutes legally binding acceptance of these Terms.

3.2 Booking Requirements

To confirm a booking, guests may be required to provide:

a completed booking form;
proof of payment;
copies of passport biometric pages for all travellers;
any required travel or medical documentation.

You are responsible for ensuring that all travellers meet relevant age, visa, health, and lodge-specific requirements.

3.3 Deposits and Payments

Unless otherwise stated:

A 50% non-refundable deposit is required to secure a booking.
The remaining balance is due no later than 150 days before departure.

Bookings made within 90 days of departure may require full payment immediately.

Certain services may require additional non-refundable payments, including:

gorilla or chimpanzee permits;
regional or charter flights;
seasonal supplier deposits;
special access permits.

Failure to make payment by the due date may result in cancellation of the booking.

4. Pricing and Currency

All prices are quoted in the applicable currency stated in your invoice and are exclusive of VAT unless otherwise specified. We reserve the right to adjust pricing due to:

urrency fluctuations;
supplier increases;
fuel surcharges;
taxes;
airline adjustments;
logistical or operational changes.

If a price increase exceeds 10% prior to final payment, you may cancel within seven (7) days for a refund excluding unrecoverable costs already incurred. Domestic and regional flight costs are subject to airline pricing changes and baggage restrictions.

5. Flights and Baggage

Flights booked on your behalf are subject to airline conditions and limitations.

Baggage Restrictions

Many safari charter flights impose strict baggage limitations:

Southern Africa: approximately 20kg including hand luggage
East Africa: approximately 15kg including hand luggage

Soft duffel bags are generally required. Hard-shell luggage may not be accepted.

Excess baggage charges, denied boarding, or logistical complications caused by non-compliance remain the guest’s responsibility.

6. Cancellations and Refunds

6.1 Guest Cancellations

All cancellations must be submitted in writing via email.

Cancellation charges apply as follows:

More than 4 months before departure: deposit forfeited
Less than 4 months before departure: 100% of the tour price payable

Certain services are strictly non-refundable, including:

permits;
ticketed flights;
gorilla and chimpanzee trekking permits;
third-party supplier charges already incurred.

Refunds, where applicable, will be processed using the original payment method.

6.2 Group Tours

We reserve the right to cancel group tours due to insufficient participation up to three months prior to departure. In such cases, guests will receive either:

a full refund; or
the option to continue with a revised small-group supplement.

7. Force Majeure

We are not liable for delays, changes, cancellations, or failures caused by events beyond our reasonable control, including but not limited to:

natural disasters;
pandemics;
political unrest;
extreme weather;
strikes;
border closures;
supplier failures;
flight disruptions;
war or civil instability.

Where possible, we will make reasonable efforts to assist guests in finding alternatives. Refunds in force majeure situations may be subject to unrecoverable third-party costs already incurred.

8. Tour Changes and Flexibility

Safari travel often occurs in remote and dynamic environments. We reserve the right to make reasonable itinerary changes for:

safety;
wildlife movement;
weather conditions;
accommodation availability;
operational requirements;
transport logistics;
conservation regulations.

Substitutions of accommodation, guides, routes, or activities of comparable standard do not constitute grounds for cancellation or refund.

9. Guest Responsibilities

Guests are responsible for ensuring that:

all information provided is accurate;
passports and visas are valid;
travel documentation complies with destination requirements;
all health and vaccination requirements are met;
they are physically, medically, and emotionally fit for travel;
relevant medical or psychological conditions are disclosed;
all safety instructions and laws are followed.

Parents or guardians travelling with minors are responsible for carrying all legally required consent documentation.

Failure to comply may result in refusal or termination of participation without refund.

10. Health and Medical Disclaimer

Certain itineraries may involve:

remote locations;
malaria or yellow fever regions;
physical activity;
wildlife encounters;
emotional or wellness-based experiences.

Guests should consult a qualified medical practitioner regarding:

vaccinations;
preventative medication;
fitness for travel.

Wellness activities, including yoga, meditation, facilitation sessions, or emotional processing exercises, are voluntary and are not a substitute for medical, psychological, or psychiatric care.

11. Mandatory Travel Insurance

Comprehensive travel insurance is mandatory for all guests.

Your insurance policy should include cover for:

emergency medical expenses;
medical evacuation;
repatriation;
trip cancellation or interruption;
luggage loss or theft;
personal liability.

Guests are solely responsible for ensuring adequate insurance coverage. Lala Palm Safari Co. accepts no responsibility for losses or costs arising from insufficient insurance coverage.

12. Assumption of Risk

Safari and adventure travel involve inherent risks, including but not limited to:

wildlife encounters;
remote environments;
vehicle travel;
boating;
hiking;
illness;
accidents;
unpredictable natural conditions.

By participating, you voluntarily assume these risks and agree to follow all safety instructions provided by guides, facilitators, and staff.

13. Conduct and Removal

We reserve the right to remove any participant whose behaviour is:

unsafe;
disruptive;
discriminatory;
abusive;
harmful to wildlife, staff, local communities, or other guests.

No refund will be provided in such circumstances. Lala Palm Safari Co. maintains a zero-tolerance approach toward harassment, racism, sexism, assault, or cruelty toward animals or the environment.

14. Photography and Media Consent

By participating in a safari or retreat, you consent to the possibility of being photographed or filmed for marketing, educational, documentary, or promotional purposes.

Content may be used on:

websites;
social media;
printed materials;
promotional campaigns.

You may withdraw consent for future use in writing at any time.

Previously published content may not always be removable from third-party platforms.

15. Privacy and POPIA Compliance

We process personal information in accordance with the South African Protection of Personal Information Act (“POPIA”).

Your information will be used only for legitimate business, operational, legal, safety, and travel-related purposes.

16. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded under South African law.

Subject to applicable law:

our liability is limited to the amount paid by you for the booking;
we act as an intermediary for independent suppliers and are not liable for their acts or omissions;
we are not liable for indirect, consequential, or incidental losses.

Guests indemnify Lala Palm Safari Co. against claims arising from their participation except where caused by our gross negligence or wilful misconduct.

17. Complaints

If an issue arises during your tour, guests must notify the tour leader or Lala Palm Safari Co. as soon as reasonably possible so that we may attempt to resolve the matter promptly.

18. Termination

We reserve the right to terminate a booking or participation due to:

material breach of these Terms;
non-payment;
unsafe conduct;
unlawful behaviour.

Termination does not affect any accrued rights or outstanding obligations.

19. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms or related services shall fall under the exclusive jurisdiction of the South African courts.

20. Website Use

By using this website, you agree not to:

misuse the website;
attempt unauthorised access;
upload malicious software;
copy or reproduce content without permission;
use the website unlawfully.

All website content, branding, text, imagery, and intellectual property remain the property of Lala Palm Safari Co. unless otherwise stated.

21. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated Terms will sent on confirmation of booking. Continued use of our services constitutes acceptance of any revised Terms.